WARRANTY
Sleep Spa Mattress is warrantied against any manufacturing defect for a period of 1 to 11 years from the date of purchase, depending on the mattress model. In case of any manufacturing defect within the first year of purchase of the mattress with a warranty for more than 1 year, the mattress will be repaired or replaced with an identical product. For any claims after 10 days of receiving the product, return pickup charges of Rs.1500 will be applicable.
Inclusions of Defect-
- Any sort of fabric damage found on opening the seal is considered to be a defective product.
- Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
- Reduction of the thickness of greater than 1 inch will be considered as sagging and will be treated as a manufacturing defect.
Exclusions Of Manufacturing Defect
- Warranty will not be applicable for regular wear and tear of the cover and stitching.
- Sleep Spa mattresses are designed to be used on a firm solid surface, any defect found due to improper support for the mattress is not be covered under warranty.
- Any sort of fabric/mattress damage caused while opening the seal of the mattress is not covered under the warranty
- Any visible and lasting indentation (body impression) lesser than 1 inch of the total height of the mattress (not associated from a sag in the bed base or cot) is not covered under warranty.
- Any damage caused due to liquid spillage is not covered under the warranty.
- Mould, dirt or smell resulting from poor mattress care.
- Exposure to cold/hot temperatures for a period of time that causes the materials to tear or permanently deform
- Physical damage to a mattress caused by the customer.
- Allergies or sensitivities to fabrics or materials.
- Damage caused by animals, rodents or children.
- Naturally occurring aromas from foam, cotton or other materials.
- A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress
- Personal opinions or preferences regarding the softness, firmness, comfort, pain, support or other attributes of a mattress.
Terms & Conditions Of Warranty
- Warranty on the mattress will be available only in case of product failure due to a manufacturing defect. For any return pickup to be done related to warranty claim, fixed return pickup charges are mandatory. The charges are calculated by the company’s support team based on customer’s pickup location. These charges can vary from Rs. 1500- Rs. 4000. Without these charges, return pick up and replacement process will not be started.
- No discount is available on above return pickup charges as minimum return pickup charges of any courier is Rs. 3,000. Out of which 50% i.e 1500 is paid by the company and rest 50% is paid by the customer.
- In some cases, pro rata charges will also be applicable as per warranty terms. The pro rata charge is calculated on the duration of mattress usage. No discount is available on these charges as well.
- Please keep the mattress packed for return pickup. No return pickup (RPU) will be done without mattress packing.
- Product failure is limited to sagging of the core of the mattress.
- Warranty will be available only under the proper use of the product.
- Warranty is not applicable to any claim made other than for the benefit of the original purchaser.
- Warranty is valid only if the product is purchased from an authorized source.
- Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a claim, without which, Sleep Spa reserves the right to reject any claim under this warranty.
- We require you to supply photographs of the entire sleeping surface of the mattress and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the mattress not being replaced.
- Warranty claims will be inspected and picked up within 10 days of raising a return request.
- If the claim has been verified, Sleep Spa will replace the prouct on a pro-rata basis. The pro-rata charge will be informed to the customer as per his mattress and use tenure. Along with pro-rata, the return shipping charges will also have to be borne by the customer.
- The RPU charges vary from product to product. The nominal RPU charges start from Rs. 1500. Please note, these charges are fixed and cannot be discounted.
- Returns will be accepted only if the product fulfils the Return Criteria (Refer to Return Criteria under Return Policy)
- All genuine claims will be settled within 15 working days of warranty claim receipt.
- Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
- Prorated Credit Settlements will be made in the form of credit vouchers which can be availed for the purchase of Sleep Spa mattress only through www.sleepspa.in
- There is no warranty on accessories which includes pillows, protectors, mattress toppers, comforters, bedsheets etc.
- The final decision on the warranty will be made by Sleep Spa. Company reserves the complete right to refuse any warranty claim if it doesn’t fulfil the Warranty Terms and Conditions.
- The warranty will be void and cannot be claimed if product has been replaced/repaired by the company once. For example, if the product has warranty of 7 years and within 5 years you face an issue and get it replaced, warranty for next 2 years will not be applicable.
- Disputes, if any, will be subject to Delhi jurisdiction only.
Warranty Claim Process
To initiate the warranty claim process, please contact us on the Toll-Free number 18005729915 or [email protected] with a clear description of the problem, associated pictures and copy of purchase invoice. Your failure to comply with these claim submission instructions may void this Warranty. Sleep Spa reserves the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.
Once the claim has been verified, Sleep Spa will, at its own discretion repair, replace or give a Prorated Credit Settlement as per the Terms and Conditions to warranty.
After the inspection by the company’s QC team, if the defect is found genuine and comes under the company policy, the warranty will be as per given below-
For 1 year Guarantee Mattresses: Soft Bounce, Soft Bounce 3 Fold, Gen X Foldable mattress (Amazon-only) and Coirfit Sofa Cum Bed, Coirfit Magic (Online-Only)
- Repair/Replacement: If the problem happens within 3 months from the date of purchase.
- 75% discount on latest applicable M.R.P if any defect arise after 3 months and before 6 months from the date of purchase.
- 50% discount on latest applicable M.R.P if any defect arise after 6 months and before completing 9 months from the date of purchase.
- 25% discount on latest applicable M.R.P. if any defect after 9 months and before completing 12 months from the date of purchase.
For 5 & 6 years Guarantee Mattresses: Back support, Spine Support, Dual Comfort Mattress, Duet X, Duet Z, Memo X (6 years), Memo Z (6 years)
- Repair/Replacement: If the problem happens within 12 months from the date of purchase.
- 75% discount on latest applicable M.R.P if any defect arise after 12 months and before 24 months from the date of purchase.
- 50% discount on latest applicable M.R.P if any defect arise after 24 months and before completing 36 months from the date of purchase.
- 25% discount on latest applicable M.R.P. if any defect after 36 months and before completing 60/72 (depending on model) months from the date of purchase.
For 7 years Guarantee Mattresses: Value Assured Bonnell Spring mattress, Pure sleep bonnell spring mattress, Pure sleep pocket spring mattress, Orthopaedic Memory foam mattress, Organica Latex Mattress, La Swirl Mattress, Orthopaedic cool gel mattress, Ebon Charcoal mattress, Nature Rest Mattress
- Repair/Replacement: If the problem happens within 36 months from the date of purchase.
- 75% discount on latest applicable M.R.P if any defect arise after 36 months and before 48 months from the date of purchase.
- 50% discount on latest applicable M.R.P if any defect arise after 48 months and before completing 60 months from the date of purchase.
- 25% discount on latest applicable M.R.P. if any defect after 60 months and before completing 72 months from the date of purchase.
- 15% discount on latest applicable M.R.P. if any defect after 72 months and before completing 84 months from the date of purchase.
For 11 years Guarantee Mattresses: Oeko Tex Mattress, Nirvana Pure Latex Mattress
- Repair/Replacement: If the problem happens within 60 months from the date of purchase.
- 75% discount on latest applicable M.R.P if any defect arise after 60 months and before 72 months from the date of purchase.
- 50% discount on latest applicable M.R.P if any defect arise after 72 months and before completing 96 months from the date of purchase.
- 25% discount on latest applicable M.R.P. if any defect after 96 months and before completing 120 months from the date of purchase.
- 15% discount on latest applicable M.R.P. if any defect after 120 months and before completing 132 months from the date of purchase.
For 15 years Guarantee Mattresses: AER memory foam mattress, Natura memory foam mattress
- Repair/Replacement: If the problem happens within 60 months from the date of purchase.
- 75% discount on latest applicable M.R.P if any defect arise after 60 months and before 72 months from the date of purchase.
- 50% discount on latest applicable M.R.P if any defect arise after 72 months and before completing 96 months from the date of purchase.
- 25% discount on latest applicable M.R.P. if any defect after 96 months and before completing 120 months from the date of purchase.
- 15% discount on latest applicable M.R.P. if any defect after 120 months and before completing 132 months from the date of purchase.
- 10% discount on latest applicable M.R.P. if any defect after 132 months and before completing 180 months from the date of purchase.
