FAQS

Product Related FAQ’s

How is your mattress so low priced as compared to other mattress brands in the market?

Well, that’s simple, we charge no extra costs, no extra markups. And why don’t we charge that extra cost? Our mattresses are shipped directly from our manufacturing unit and delivered directly at your doorstep, hence eliminating all the middlemen and overborne costs. So save money on something that you can cherish for a long time.

Can I compare the pricing of your mattress to a similar product in a retail store?

We want you to be satisfied with your choice before you place the order. Of course in a retail store, you can feel the mattress but the price given to you in a retail store has markup costs and many other unnecessary costs added to it. Whereas for Sleep Spa, we offer you products without any extra margin or markup cost. Hence, you get three times more savings with Sleepspa products.

Every mattress has been crafted with rigorous quality checks and the finest materials from around the world. We use different combinations of NASA approved memory foam, cooling gel foam, spring, high resilience foam and PU foam to craft products that provide a rich sleeping experience. For us, it is all about providing quality and comfort to you. From temperature regulation to hypoallergenic features, every mattress has a USP of its own.

Can I use the mattress on the floor?

Using a Sleep Spa mattress on the floor does not impact its quality or comfort. However, we recommend that you use the mattress with a base so that it doesn’t get dirty.

Do you have a showroom?

We wanted to invest in an idea that provides support to our customers along with high savings. Therefore, we are working on building a strong online business so it’s easier to pass on the savings of brick and mortar construction cost to our valued customers.

Shipping and Delivery

How much does shipping cost? Is there a minimum order value/ quantity?

We are currently offering FREE promotional shipping on all mattresses. In case you order pillows, mattress protectors or other products, a minimal shipping will be charged.

Where do all you deliver the products?

We want everyone to enjoy peaceful and restorative sleep, therefore, we ship all across India 🙂

Do you do international shipment?

We are currently working on expanding our horizons. We will update you with our going-on at the earliest.

How long does it take you to ship the ordered products?

Normally, our dispatch times are within 7 working day of receiving your order!

How long will it take for my order to reach me?

Deliveries are contingent upon our logistics partners and as such we are unable to give pinpoint timeframes. We assure you all products will be delivered within 15-20 days after placing the order.

What happens when I am not at home when you deliver?

In case you are not at home when your delivery arrives, our logistics partner will arrange a new time with you by calling you.

I can’t find my delivery? Help!

Don’t sweat it! If you have your order number and your delivery hasn’t arrived within 15 working days of placing your orders, please get in touch with us via e-mail at [email protected]  or call us on our Toll-Free Number 18005729915. Don’t forget to mention your order number when you contact us. We promise we’ll bring you your package even from another galaxy! 🙂

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DECEMBER15