RETURN POLICY

RETURN POLICY

Returns are applicable only to Sleep Spa mattresses. In the unlikely event that your order arrives damaged, please email us with a photo of the damaged merchandise at [email protected]. In order to be eligible for a return, you must notify us of the damage within 3 days of receiving the order. Please contact our customer experience team at [email protected] or call us a Whatsapp us on 1800-572-9915 (Toll-Free) with your order number details to request a return. If the product has no manufacturing defect or in transit damage, a nominal fee of INR 1500 will be deducted from the final amount that was paid by the customer for that particular product, whether the customer has contacted the same day of receiving the product or after a month.

In case you have received the wrong item, contact our customer experience team within 3 days of receiving your item. They’ll provide you with all necessary details for sending the incorrect item back. They will also help in making sure the correct item is shipped out as soon as possible. Rs 1500 would be deducted if order is cancelled after dispatch.

You can cancel your order until we have shipped the items. Please contact our customer experience team at [email protected] or give us a call us on the Toll-Free number 1800-572-9915 with your Order number details to request order cancellation.

Sleep Spa reserves the right to refuse any return request if it doesn’t fulfil the return criteria. The product should be eligible for return (e.g., no stains, tears or other soiling including odours). Returns/Replacements for Amazon, Flipkart, Snapdeal, Pepperfry, Paytm or other websites would be made directly via that particular website. In this case, the return/replacement time period will be followed as mentioned on that particular website. In case a claim is filed directly with the seller, without a return/replacement request on the e-commerce portal from which the product was purchased, Rs. 1500 will be charged from the buyer for return pick up.

REPLACEMENT POLICY

The product can only be replaced in case of a manufacturing defect, or in case of any defects caused in transit. It is always recommended to cross-check the size before placing the order. In case the wrong size has been ordered by the customer, then a nominal fee of Rs.1500 will be charged for return pickup.

To submit a claim related to a Defect, please email the following to [email protected]

  1. A brief description of the alleged Defect.
  2. Proof of purchase (receipt or confirmation email)
  3. A photo documenting the alleged Defect.

Upon receipt of a claim, you will receive a response from us within 10 business days.

Terms and Conditions

  1. The prices displayed on the website are inclusive of GST. Sleep Spa reserves the right to change the prices at its discretion without informing the customer.
  2. Standard delivery for all Sleep Spa products across India is free. There is no hidden cost at checkout.
  3. Delivery of goods will take place at the address entered during the order process. In case you want to change the delivery address after the order is placed and before dispatch, please give us a call us on the Toll-Free number 1800-572-9915 write an email to [email protected] Sleep Spa will try its best to accommodate this change but this is not guaranteed. Delivery of all products will happen at the front door of the property.
  4. In case of the wrong delivery address, we request you to please share the correct delivery details with us at [email protected] or WhatsApp us on +91-9837058451.
  5. Goods are only delivered by Sleep Spa or by a third party contracted to undertake logistics on our behalf.
  6. Payment for Sleep Spa products is made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.
  7. Currently, we do not offer EMI on our website. However, you can avail No-Cost EMI option via direct purchase from us or from leading e-commerce websites like Amazon and Flipkart. We also offer EMI options on SnapdealPaytm and Pepperfry. To place an order via No-Cost EMI with us, please call us at +91-9837058451.
  8. We will not be liable or take responsibility for any failure to perform, delay in performance, or any other obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission accident, or Act of God beyond our reasonable control.
    Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  9. Sleep Spa reserves its right to withdraw any product or goods at its sole discretion.
  10. Sleep Spa reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or has become unavailable or is found to have any defect or otherwise cannot or ought not to be sold for any reason. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or any other mode.
  11. In case of unavailability of one or more Sleep Spa products, the customer will be notified by email or telephone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, the customer will be notified by an email or telephone and will be fully refunded.
  12. Sleep Spa will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Sleep Spa reserves the right to withdraw the offers and coupons without any notification.
  13. Sleep Spa coupon codes can be redeemed only on purchases made through www.sleepspa.in.
  14. Sleep Spa discount codes are only available on full purchases, paid up front. Sleep Spa discount codes are not available on orders that use EMI option. Sleep Spa cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.
  15. Please write to [email protected] or give us a call us on Toll-Free number 1800-572-9915 with your order details to register your return request. Returns are applicable only to Sleep Spa mattresses. To accept a return, please follow the returns procedure mentioned under the Return Policy. Sleep Spa reserves the right to refuse any return request if it doesn’t fulfil the return criteria.
  16. Sleep Spa Mattress is warrantied against any manufacturing defect for a period of 1 to 11 years from the date of purchase, depending on the mattress model. In case of any manufacturing defect within the first year of purchase of the mattress with a warranty of more than 1 year, the mattress will be repaired or replaced with an identical product.
  17. In case you do not want to pay the RPU charges but still want to return the product, you will be required to self ship the product to our warehouse. The charges for this shipment will be borne by the customer himself. No refund of return pickup charges will be done.
  18. All sales and interactions with Sleep Spa shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Delhi.

100 Nights & 30 Nights Mattress Trial Period

To ensure that the offer is not being misused, we have identified some exceptions to the 30/100 Nights Trial Offer which are as below-

1. Return/Refund request will not be entertained in case of improper usage or physical damage to the mattress. You are expected to return the mattress in a good condition.

2. Return/Refund request will not be entertained if any severe liquid spillage, stains, dirt, or damage is found on the mattress during the inspection process.

3. Return/Refund request will not be entertained if the mattress is used on an improper surface without proper support.

4. Return/Refund request will not be entertained if the mattress is found to be exposed to cold/hot temperatures for a period of time that causes the materials to tear or permanently deform.

5. Return/Refund request will not be entertained if the customer opts for a return due to incorrect mattress Size order. It is always recommended to cross-check the size before placing the order.

Mattresses Under Trial Period

30 Nights Trial

AER, Natura

100 Nights Trial

Nirvana, Memo X, Memo Z, Duet Z, Duet X

Terms & Conditions For 30/100 Nights Trial Offer

1. The trial period is applicable for the first 30/100 nights (depending on model) from the date of delivery. In case of a swap between different models, 100 Nights offer will be still calculated from the Day 1 since the first mattress got delivered.

2. 100 Nights Trial is applicable only on standard size mattresses. Non-standard size mattresses or customized mattresses do not fall under the Trial Offer.

3. You may decide to return the mattress any time before the end of the trial period for a full refund.  In case, any freebies are provided with the order, the refund will be done after deducting the freebie cost.

4. Return and Refund on the trial offer will not be applicable if the product falls under Exception to Return/Refund under the trial period policy mentioned above.

5. Our trial offer applies only to the original purchaser of genuine Mattress purchased from our website or any other website authorized by us.

6. This policy is limited to one return per household per year.

7. Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a refund claim, without it, Seller reserves the right to reject any claim under the trial offer.

8. Returns will be accepted only if the product fulfills the Return Criteria (Refer to Return Criteria under Return Policy).

9. We require you to supply photographs of the mattress while opting for a return. Failure to send appropriate photographs may result in a return request being canceled.

10. The return requests must be exercised directly with us no later than the 31sr/101st day from the date of delivery of the mattress you want a refund on.

11. Returns will be inspected and picked up within 15 days of raising a return request.

12. All approved refunds will be processed within 15 working days once the mattress has been received in the warehouse.

13. We reserve the right to refuse the trial offer to anyone associated with a mattress manufacturer/brand.

14. The final decision on refund under the trial offer will be made by the Company. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the trial offer.

15. Disputes, if any, are subject to courts of Delhi jurisdiction only.

16. In case any defect/damage/stain/dust is founf after receiving the product back in our warehouse, charges will be deducted from the refund depending on the defect found.

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