Returns are applicable only to Sleep Spa mattresses. In the unlikely event that your order arrives damaged, please email us with a photo of the damaged merchandise at [email protected]. In order to be eligible for a return, you must notify us of the damage within 3 days of receiving the order. Please contact our customer experience team at [email protected] or give us a Whatsapp us on +91-9837058451 with your order number details to request a return. If the product has no manufacturing or in transit damage, a nominal fee of INR 1500 will be deducted from the final amount that was paid by the customer for that particular product.
In case you have received the wrong item, contact our customer experience team within 3 days of receiving your item. They’ll provide you with all necessary details for sending the incorrect item back. They will also help in making sure the correct item is shipped out as soon as possible. Rs 1500 would be deducted if order is cancelled after dispatch.
You can cancel your order until we have shipped the items. Please contact our customer experience team at [email protected] or give us a call us on the Toll-Free number 18005729915 with your Order number details to request order cancellation.
Sleep Spa reserves the right to refuse any return request if it doesn’t fulfil the return criteria. The product should be eligible for return (e.g., no stains, tears or other soiling including odours). Returns/Replacements for Amazon, Flipkart, Snapdeal or other websites would be made directly via that particular website. In this case, the return/replacement time period will be followed as mentioned on that particular website. In case a claim is filed directly with the seller, without a return/replacement request on the e-commerce portal from which the product was purchased, Rs. 1500 will be charged from the buyer for return pick up.
The product can only be replaced in case of a manufacturing defect, or in case of any defects caused in transit. It is always recommended to cross check the size before placing the order.
To submit a claim related to a Defect, please email the following to [email protected]
- A brief description of the alleged Defect.
- Proof of purchase (receipt or confirmation email)
- A photo documenting the alleged Defect.
Upon receipt of a claim, you will receive a response from us within 10 business days.
Terms and Conditions
- The prices displayed on the website are inclusive of GST. Sleep Spa reserves the right to change the prices at its discretion without informing the customer.
- Standard delivery for all Sleep Spa products across India is free. There is no hidden cost at checkout.
- Delivery of goods will take place at the address entered during the order process. In case you want to change the delivery address after the order is placed and before dispatch, please give us a call us on the Toll-Free number 1800-572-9915 write an email to [email protected] Sleep Spa will try its best to accommodate this change but this is not guaranteed. Delivery of all products will happen at the front door of the property.
- In case of wrong delivery address, we request you to please share the correct delivery details with us at [email protected] or WhatsApp us on +91-9837058451.
- Goods are only delivered by Sleep Spa or by a third party contracted to undertake logistics on our behalf.
- Payment for Sleep Spa products is made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.
- Currently, we do not offer EMI on our website. However, you can avail No-Cost EMI option on leading e-commerce websites like Amazon and Flipkart. We also offer EMI options on Snapdeal, Paytm and Pepperfry.
- We will not be liable or take responsibility for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
- Sleep Spa reserves its right to withdraw any product or goods at its sole discretion.
- Sleep Spa reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or has become unavailable or is found to have any defect or otherwise cannot or ought not to be sold for any reason. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or any other mode.
- In case of unavailability of one or more Sleep Spa products, the customer will be notified by email or telephone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, the customer will be notified by an email or telephone and will be fully refunded.
- Sleep Spa will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Sleep Spa reserves the right to withdraw the offers and coupons without any notification.
- Sleep Spa coupon codes can be redeemed only on purchases made through www.sleepspa.in
- Sleep Spa discount codes are only available on full purchases, paid up front. Sleep Spa discount codes are not available on orders that use EMI option. Sleep Spa cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.
- Please write to [email protected] or give us a call us on Toll-Free number 18005729915 with your order details to register your return request. Returns are applicable only to Sleep Spa mattresses. To accept a return, please follow the returns procedure mentioned under the Return Policy. Sleep Spa reserves the right to refuse any return request if it doesn’t fulfil the return criteria.
- Sleep Spa Mattress is warrantied against any manufacturing defect for a period of 1 to 11 years from the date of purchase, depending on the mattress model. In case of any manufacturing defect within the first year of purchase of the mattress with a warranty of more than 1 year, the mattress will be repaired or replaced with an identical product.
- All sales and interactions with Sleep Spa shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Delhi.